Please read this page before creating an account. Once you create an account we will take that as a confirmation that you have read and understand our policies and procedures.
How to contact the hot lunch team:
-Reply to any of the emails we have sent or
-Click the HELP tab, scroll down to 'support request'
How to Pay:
-Any major credit cards (with an additional $0.25 plus 2.8% service charge)
-E-transfer's. Please send all e-transfers to alouettepaclunches@gmail.com. Please note this email address is only for e-transfers...Do not send emails to this account.
Please include your students first and last names in the memo, especially if the last name on the bank is different then the hot lunch account holder's last name. Example: maiden name on bank account but married name on hot lunch account.
Without this important information in the memo we may not have all of the information to be able to mark your account as paid and the hotlunches system will not let you order future hot lunches with a balance, so please be clear.
Need to change your order?
-If you have not paid and it is before the deadline, you are able to change your order on your account.
-If you have paid and it is before the deadline, please email us and we will be able to help you.
-Please note when ordering once you press `update order and proceed` we will consider your order to be confirmed regardless of payment. If we do not hear from you before the due date your students order will be sent to the restaurant and you will be responsible for the payment.
If a balance is present on and account the system will not allow you order any future hot lunches until all balances have been paid.
Refunds?
Sorry no refunds will be given.
Child absent?
-If your child is absent we will consider your order to be a donation and try our best to give it to a student who did not order a hot lunch. Unfortunately it is too busy in the office to be keeping lunches for parents to pick up. Thank you!
-Please do not call the school regarding hot lunch
-Please do not contact your teacher regarding hot lunch
Thank you for your support
Your Alouette Hot Lunch Team
How to make an account:
1. Create your account
At the top right of this page, click 'click here to register'Your account name is your email address, addalouette@hotlunches.net to your contacts so future emails do not go into your junk mail.
2. Add your students to your account.
After you have registered your account, you will need to add your students.
Click on the profile tab, click on 'student'
Type the students name
Add the teacher from the drop down box (PLEASE take your time to add the correct teacher or your child's lunch will go to the wrong classroom)
Click Insert
Click Add new to add another student
No paper orders or cash will be accepted.
In Accordance with Canadian Privacy Protection Laws,
All Hot Lunch account information must be deleted at the end of each school year.
ALL PARENTS MUST SIGN UP FOR A NEW ACCOUNT FOR THE 2019-2020 SCHOOL YEAR.
Powered by Hot Lunches On-Line - www.hotlunches.net - 216.73.216.14 - September 15, 2025 3:30pm - DB: Current 18972
-- Server: 204.187.64.90
