Welcome to our PAC and Hot Lunch Website

Please read this page before creating an account. Once you create an account we will take that as a confirmation that you have read and understand our policies and procedures. 

How to contact the hot lunch team: 

-Reply to any of the emails we have sent or

-Click the HELP tab, scroll down to 'support request'  

Please do not call the school office for any hot lunch related questions

How to Pay:

Paymnets are accepted via Bambora (similar to PayPal and is connected to this site) or via E-transfer. 

-Bambora accepts major credit cards as well as Visa Debit cards. 

-E-transfers are not connected to the hot lunches site we document payment manually into the hotlunches site.  Please carefully follow the directions below:

1. Send E-transfers to   alouettepaclunches@gmail.com   Please note this is not our usual contact email address, this address is used ONLY for E-transfers, and will be the only email address we will accept E-transfers from. 

2. If you are asked to make a password please make it alouette

3. In the memo of the E-transfer you MUST add your students first and last names as well as the hot lunch you are paying for eg: October Subway and snack day. We may have more than one hot lunch running at a time so please be clear. You can pay for as many students and hot lunches as you want in one transfer.

Without this important information in the memo we may not have all of the information to be able to mark your account as paid and the hotlunches system will not let you order future hot lunches with a balance, so please be clear. 

Need to change your order? 

-If you have not paid and it is before the deadline, you are able to change your order on your account.

-If you have paid and it is before the deadline, please email us and we will be able to help you. 

-Please note when ordering once you press `update order and proceed` we will consider your order to be confirmed regardless of payment. If we do not hear from you before the due date your students order will be sent to the restaurant and you will have a balance on your account. 

If a balance is present on and account the system will not allow you order any future hot lunches until all balances have been paid.  

Refunds? 

Sorry no refunds will be given.  

Child absent?  

-Do not call the school regarding hot lunch

-Do not contact your teacher regarding hot lunch 

-If your child is absent we will consider your order to be a donation and try our best to give it to a student who did not order hot lunch. Unfortunately it is too busy in the office to be keeping lunches for parents to pick up. Thank you!

Thank you for your support

Your Alouette Hot Lunch Team

Two important steps on how to make an account.

1. Create your account

2. Add your students to your account.

1. At the top right of this page, click 'click here to register'  be sure to use an email you check often. After this hot lunch, all emails regarding future hot lunch's will be sent through this site, not the parent portal.  To ensure future emails go to your inbox instead of junk add alouette@hotlunches.net to your address book. 

2. After you have registered your account, you will be sent back to this page. Now you need to add your students.

• Click on the profile tab, click on 'student'
• Type the students name 
• Add the teacher from the drop down box 
• Click Insert
• Click Add new to add another student

No paper orders or cash will be accepted. 

In Accordance with Canadian Privacy Protection Laws,

All Hot Lunch account information must be deleted at the end of each school year.

ALL PARENTS MUST SIGN UP FOR A NEW ACCOUNT FOR THE 2019-2020 SCHOOL YEAR.